Refund policy

All products, with the exception of yarn, are final sale (no refunds/exchanges). Sue2Knits does not offer refunds and allows exchange only on yarn for an equivalent item, or store credit within 45 days of purchase if unused, in original condition and with the original receipt.

All discounted products (whether on clearance, special sale dates, or purchased with gift card) are final sale (no refunds/exchanges), and we do not permit exchanges during sale days/periods under any circumstances (including customs refusal or rejection).

If you are unable to exchange your product in store, you may select your own shipper/courier to purchase your choice of mail service.

You are responsible for your own shipping costs for exchanges. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your credit.

Please note, however, that if you live outside of Canada and we are charged customs/duties to accept the return, that amount will be taken off of your total credit. 

Depending on where you live, the time it may take for your exchanged product to reach us may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item or take responsibility for return parcels that are lost in transit. 

To start a return, you can contact us at sue2knits@gmail.com. Please note that returns will need to be sent to the following address:

Please ship your return to:

Sue2Knits and Yarn
12045 Ducharme Lane
McGregor, Ontario
N1R 1J0
CANADA

519 726-4226

Refunds
Once your product is received and inspected, and if your exchange / return is approved (products must be in original condition and quality), we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sue2knits@gmail.com.

Sue2Knits reserves the right to reject returns that have been sent beyond our 45-day exchange period, are not in original condition, or are final sale products (this includes non-yarn items, clearance items, and yarns purchased during sales or with a discount code).

If you send back product(s) that are not eligible for return, you will have the choice to either pay to have those product(s) sent back to you, or, to have those products appropriately donated/disposed of if you no longer want them.

You can always contact us for any return question at sue2knits@gmail.com.